Shipping and Returns
Sensory Tools always endeavour to ship out your parcel promptly.
Please note -All Express Post orders need to be in by 12pm to be sent out the same day. Express Post orders are all sent via Australia Post . Please refer to the Australia Post website for delivery time frames.
All other orders are expected to be dispatched within 2 working days.
Sensory Tools utilise the Australia Post E Parcel system. Once the product has been despatched, you will get an email from Australia Post with the tracking details of your parcel, where you then can also keep an eye on where your parcel is at.
Should an item be out of stock this item will be despatched as soon as it is received.
If you feel that delivery is taking too long, contact us and we can give you the information regarding the expected delivery date as supplied by Australia Post.
EXPRESS POST can be chosen in your cart in Shipping Options.
Sensory Tools endeavours to ensure all products are of the highest standard and a full description is available on this website.
However we understand that there may be times when a product may contain a manufacturing defect or not meet your expectations.
We are not obliged to provide a refund or replacement for a "change of mind". However if we do agree to accept your "change of mind" we request that they are returned in original sealed packaging and condition.
Please check all items on opening. If you are not fully satisfied with any of the products you have ordered from Sensory Tools we are happy to exchange the product or arrange to refund the purchase price.
- Notify us within 7 working days by calling (02) 4578 6123 or email [email protected] and receive an approval number for return
You will be then asked to supply
- Photos of the damaged item or
- Return the goods in their original condition with original packaging
- Please send a copy of your original invoice with the item/s
Please choose carefully as is standard practice with CD and Chip sales we can not accept returns of CDs or Chips unless items are faulty.